Q: I lost my registration code or I didn't receive it after purchase, what should I do?

A: If you lost your registration code or you did not receive the code after purchase, you can get it via our online registration code retrieval system by submitting your licensed e-mail address or order number.

Q: What is your Upgrade Policy?

Being a registered user of one or more Aimersoft products, you are entitled to a free copy of any minor updates to the products. Minor updates are those updates of which the first version number remains the same. For example, if you have purchased version 1.0.0 of the product, you will get all the further 1.x. x versions free.

A major upgrade is released with a significant amount of improvements and new features, and the first digit of the version number changes. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of the new version.

Q: Am I entitled to a refund?

A: We offer our customers with a 30 days money back guarantee, if you are not satisfied with it, you can get all your money back and no question will asked.